Cindy Hu

XENO Airport System




XENO Airport System

Bronze IDEA Award (Industrial Designers Society of America)

Spring Concept Spark Finalists

XENO is a communication and navigation system designed for hearing-impaired airport passengers. It provides personalized communication and navigation to enable a stress-free airport experience. Beacons are placed throughout the airport, an interactive smart floor locates and communicate with passengers and an optional phone app keeps it all connected. This system creates a pleasant experience for passengers and boosts efficiency for airlines and the airport.

My contribution was research, ideations, concept, posters and UX/UI design. Teammates: Harry Teng, Andy Lee and Harmonie Tsai


Empower the deaf and hard of hearing in the airport.

Challenge - airport in general

1. airports are always very hectic and unpredictable 

2. information boards are fixed in certain location, it's very difficult to keep up with the updates

3. lack of way finding system troubles  passengers especially the ones with disability 

Chanllenge - deaf/hard of hearing passenger specifically

1. deaf passengers want to be INVISIBLE because they are afraid to ask for help because they are treated as if they are sick

2. deaf passengers want to be VISIBLE because they need help from airport staffs so they can board the plane easier


We wanted to create a visual airport with our extreme target being the deaf, but ideally this would be a system for everyone. We researched and thought about how we could benefit users, but also the airport from a business side.


 Fast information access.

With XENO system, the airport can track every single passenger through the RFID boarding pass. Passenger can access their most updated flight information while moving. The outer screens show different layers information base on the range passengers are in. The closer they are, the more detail information will show up. Each beacon provides access to 9 people at one time.


Personalize unique experience

Passengers also have the option to download XENO app to personalize their journey even further. XENO app is able to create best possible schedule of utilizing the time in airport for each passenger. 

Collect Airport Data

All the interaction happen between passengers and beacons, boarding passes and phone app generate data. Data show all activities happen inside the airport which can benefit the airport operation such as reduce wait time and understand high population area for setting up shops.

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Anywhere and Anytime

The beacons and smart floor allow passengers receive flight information and other alerts whether they are stationary or moving,

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Product Interface